Privacy Notice

PRIVACY NOTICE

Pendulum, S. de R.L. de C.V., hereinafter referred to as "PENDULUM," with its address at Avenida Paseo de la Reforma No. 404 Piso 1 Oficina 13, Col. Juárez, Alcaldía Cuauhtémoc, C.P. 06600, Mexico City, whose website is: www.pendulum.com.mx, in accordance with the Federal Law on Protection of Personal Data Held by Private Parties, is responsible for the use and protection of your personal data as well as the exercise of your ARCO rights. We hereby inform you of the following:

For what purposes will we use your personal data?

The personal data we collect from you will be used for the following purposes, which are necessary for the service you request:

  • To confirm your identity.
  • To carry out real estate purchase and sale transactions with us.
  • To conduct rights assignment transactions with us.
  • To provide advice on real estate purchase and sale and rights assignments.
  • For the administration of your mortgage, consumer credit, credit card, and auto loan.
  • For judicial and extrajudicial collection of overdue portfolios.
  • To comply with applicable legal requirements.
  • To verify the information you provide and request additional information if necessary.
  • *There are no secondary purposes.

    What personal data will we use for these purposes?

    To fulfill the purposes described in this privacy notice, we will use the following personal data:

  • Name
  • Marital Status
  • Federal Taxpayer Registry (RFC)
  • Unique Population Registry Code (CURP)
  • Place of birth
  • Nationality
  • Address
  • Home phone
  • Mobile phone
  • Email
  • Age
  • Movable assets
  • Real estate
  • Tax information
  • Credit history
  • Income
  • Expenses
  • Bank accounts
  • Credit card number
  • Insurance
  • Heir information
  • Beneficiary information
  • With whom do we share your personal information and for what purposes?

    We inform you that your personal data is shared within the country with the following persons, companies, organizations, or authorities other than us, for the following purposes:

    Table

    How can you access, rectify, cancel your personal data, or object to its use?

    You have the right to know what personal data we have about you, how we use it, and the conditions of its use (Access). Likewise, it is your right to request the correction of your personal information if it is outdated, inaccurate, or incomplete (Rectification); to have it deleted from our records or databases when you consider it is not being used properly (Cancellation); as well as to object to the use of your personal data for specific purposes (Objection). These rights are known as ARCO Rights.

    To exercise any of the ARCO Rights, you must submit a request through the following means:

  • In person: At the address located at Avenida Paseo de la Reforma No. 404 Piso 1 Oficina 13, Col. Juárez, Alcaldía Cuauhtémoc, C.P. 06600, Mexico City.
  • Email: Sending an email to: agarcia@pendulum.com.mx.
  • Phone call: 55 10 84 35 00 Ext. 10621.
  • For more information about the procedure, we provide the following contact details:

  • 1. Contact person: Anselmo Jiménez García
  • 2. Address: Avenida Paseo de la Reforma No. 404 Piso 1 Oficina 13, Col. Juárez, Alcaldía Cuauhtémoc, C.P. 06600, Mexico City.
  • 3. Email: agarcia@pendulum.com.mx
  • You can revoke your consent for the use of your personal data

    You may revoke the consent that, if applicable, you have given us for the processing of your personal data. However, it is important to note that not in all cases can we comply with your request or immediately cease use, as it is possible that for some legal obligation we may need to continue processing your personal data. Likewise, you should consider that, for certain purposes, revoking your consent will mean that we will not be able to continue providing you with the requested service or that your relationship with us will be terminated.

    To revoke your consent, you must submit your request through the following means:

  • In person: At the address located at Avenida Paseo de la Reforma No. 404 Piso 1 Oficina 13, Col. Juárez, Alcaldía Cuauhtémoc, C.P. 06600, Mexico City.
  • Email: Sending an email to: agarcia@pendulum.com.mx.
  • Phone call: 55 10 84 35 00 Ext. 10621.
  • Use of tracking technologies on our website

    We inform you that PENDULUM does not currently use cookies, web beacons, or other technologies on its website. However, it reserves the right to do so in the future to monitor user behavior, aiming to provide better service and navigation experience. The possible personal data that we may collect through these tracking technologies include:

  • To confirm and identify your identity.
  • The personal data obtained from these tracking technologies include:

  • Identifiers, usernames, and session passwords.
  • User’s preferred language.
  • Region where the user is located.
  • Date and time of session start and end.
  • How can you limit the use or disclosure of your personal information?

    To limit the use or disclosure of your personal information, we offer the following means:

  • In person: At the address located at Avenida Paseo de la Reforma No. 404 Piso 1 Oficina 13, Col. Juárez, Alcaldía Cuauhtémoc, C.P. 06600, Mexico City.
  • Email: Sending an email to: agarcia@pendulum.com.mx.
  • Phone call: 55 10 84 35 00 Ext. 10621.
  • How can you learn about changes to this privacy notice?

    This privacy notice may be modified due to new legal requirements, our privacy practices, changes in our business model, or other reasons. Any changes or updates will be published on our website: www.pendulum.com.mx.

    To download this privacy notice, click on the following link: